In Part 2 of our Cisco exec series from Cisco Live Melbourne 2025, we sat down with Julie Canepa—long-time Cisco IT leader and former CIO for Australia & New Zealand who later led digital transformation and CX programs across Asia Pacific, Japan & China—to unpack how AI strategy becomes real business impact.
We cover moving from pilots to scale, building guardrails that accelerate delivery, linking AI to customer-experience KPIs, and reskilling teams for “everyday AI.”
What you’ll learn:
The scale playbook: ownership, controls, and value stories that land with the business.
People–Process–Technology: raising AI fluency and reskilling at speed.
Measuring what matters: tying AI to CX and board-level outcomes.
“Everyday AI”: practical agent patterns beyond the demo stage.
Guest: Julie Canepa (Cisco ANZ CIO; APJC digital transformation/CX leader).
Series: Special Cisco Executive Interviews — Part 2 (recorded around Cisco Live Melbourne 2025).
